Selected projects
A curated collection of work throughout my career.
Reducing Customer Support Issues
Increasing security through feature development with the aim of reducing the number of issues raised through customer support channels.
Industry
Financial Services
Date
2021
Reducing Customer Support Issues
Increasing security through feature development with the aim of reducing the number of issues raised through customer support channels.
Industry
Financial Services
Date
2021
Reducing Customer Support Issues
Increasing security through feature development with the aim of reducing the number of issues raised through customer support channels.
Industry
Financial Services
Date
2021
Increasing Car Insurance Conversion Rates
Using unmoderated usability tests to redesign the quote and cover journey for car insurance.
Industry
Financial Services
Date
2020
Increasing Car Insurance Conversion Rates
Using unmoderated usability tests to redesign the quote and cover journey for car insurance.
Industry
Financial Services
Date
2020
Increasing Car Insurance Conversion Rates
Using unmoderated usability tests to redesign the quote and cover journey for car insurance.
Industry
Financial Services
Date
2020